Public authority number 115
The fast line to public administration
By landline or mobile phone - simply type in 115 without the area code - and you will receive information quickly, easily and competently.
The time-consuming search for responsibilities and individual telephone numbers is no longer necessary. Most enquiries can be answered immediately so that callers do not have to contact the administration a second time with the same request. Unnecessary visits to the authorities can be avoided.
The colleagues at the City of Chemnitz Service Centre are happy to help - whether it's questions about identity cards, vehicle registration, building sites or the availability of individual offices.
In addition, the Free State also provides answers on state issues - such as information on the digital income tax card, tax returns or copies from the land register.
Callers can also call 115 for information on federal tasks, such as parental allowance, customs regulations for travelling or setting up a business.
Telephone appointments
Citizens can book appointments for various services via the public authority telephone number 115. The aim is to shorten waiting times and better direct the flow of visitors to the authority.
Appointments are only available for the service areas in the Bürgerhaus am Wall, Düsseldorfer Platz 1, 09111 Chemnitz.
Appointments can be booked for the following services:
Registration office
- Registration of residence when moving to Chemnitz
- Change of residence within Chemnitz
- Applying for an identity card
- Applying for a passport
- Application for children's passport
- Application for certificate of good conduct
- Application for an extract from the central trade register
Motor vehicle registration
- Motor vehicle registration and re-registration (except for leased/financed vehicles for which the vehicle registration document has been sent to the registration authority for processing)
- Applying for an export licence plate
- Applying for decommissioning
- Change vehicle owner or technical data
- Applying for short-term licence plates
- Applying for a seasonal licence plate
- Apply for temporary licence plates
All services of the driving licence authority
Service promise
115 is your contact to the administration - no matter where you are and what question you have.
Our friendly, competent staff will reach you quickly and reliably, Monday to Friday from 08:00 to 18:00.
Your matter will be dealt with at the first point of contact. If this is not possible, we will pass it on for processing.
Accessibility
Monday to Friday
8 am to 6 pm
Tariffs
As a rule, 115 can be reached at a landline rate and is included in many flat rates.
Information for deaf and hearing-impaired people
In order to make the 115 service accessible to deaf or hearing-impaired people, the sign language telephone was set up in cooperation with the Federal Ministry of Labour and Social Affairs (BMAS). Here, information on the general information provided by the local authorities and public authorities participating in the public authority telephone number is given exclusively in sign language.
Public authority number 115 receives voice dialogue system
New dialling-in functions - for more citizen service
From Thursday, 19 June, the public authority number 115 will be switched to the 115 voice dialogue system (SDS). Citizens will then be able to call 115 around the clock to obtain information about their concerns, including outside of service centre hours.
With the SDS, callers are guided by voice prompts and can select predefined answer options by dialling a number. The caller first hears the 115 greeting and then the SDS start announcement. The respective topic can then be selected in the main menu.
If, for example, information on an identity card is required, the caller is asked to dial 1. He or she is then asked what specific information is required. In the case of "loss", for example, the caller is asked to dial 2. The caller then receives the necessary information via a recorded announcement.
If the information announced is not sufficient or other information is required, the caller can be forwarded to a member of staff at the City of Chemnitz Service Centre during office hours.
The voice announcements have been customised for Chemnitz and converted into speech using the integrated text-to-speech tool. Changes can be made easily and live at any time by the City of Chemnitz Service Centre itself. The system covers the most frequently requested standard cases, such as applying for an identity card, certificate of good conduct, birth certificate or resident parking permit.
