Food safety
Consumer complaints
If you discover defects in foodstuffs or consumer goods or in food handling equipment, please contact the seller first. The Food Inspection and Veterinary Office should only be contacted if there is an increase in complaints or if the complaint to the retailer is unsuccessful.
The Food Monitoring and Veterinary Office also accepts consumer complaints about businesses, for example if hygiene deficiencies are found.
Please state your name, address and telephone number with all complaints. Complaint samples are analysed free of charge.
Complaint samples can be handed in at the Food Monitoring and Veterinary Office (contact on the left).
Information notifications in accordance with Section 40 (1a) of the German Food and Feed Code (LFGB)
With effect from 1 September 2012, an amendment to the German Food, Commodities and Feed Code (LFGB) came into force (BGBl. I p. 476). According to § 40 para. 1a of the LFGB, the competent authorities are obliged, in the event of reasonable suspicion, to inform consumers, naming the person responsible, of any breaches of specified limit values/maximum levels/maximum quantities within the scope of the LFGB (food and feed) as well as any other breaches of hygiene regulations or provisions.The results of the official inspection activities are to be reported to the competent authorities, stating the name of the person responsible, if they are not insignificant or repeated and if a fine of at least € 350 is to be expected.
The results of the official inspection activities of the Chemnitz Food Inspection and Veterinary Office in accordance with this regulation are published on the internet portal www.verbraucherschutz.sachsen.de under the heading Information notifications in accordance with Section 40 (1a) of the German Food and Feed Code (LFGB).
Consumer portal Saxony
The consumer portal of the Free State of Saxony provides information on food safety, protection against deception and consumer information.
Fees
as part of the official monitoring of food businesses
Within the scope of official controls and activities, fees are charged for some services. The following overview provides information on which services are subject to fees:
Food business operator
All food businesses must be registered by the competent authority in accordance with Article 6 of Regulation (EC) No 852/2004 on the hygiene of foodstuffs.
Food businesses are all businesses that carry out an activity related to the production, processing and distribution of food.
Further information and application in the service portal of the City of Chemnitz:
Information sheets of the Consumer Health Protection Division for download:
Baked goods
Building hygiene
Consumer goods
Daycare centres, childminders and schools
Markets, fairs, street festivals, cake bazaars
Additives / Allergens
Not desirable for health reasons Report substances
As a result of the dioxin crisis at the beginning of 2011, every food and animal feed business operator was obliged to notify the competent authorities of the test results available to them regarding levels of "substances not desirable for health" such as plant protection products, substances with a pharmacological effect, heavy metals, mycotoxins and microorganisms in and on food or animal feed.